Shipping and Returns

Shipping

All orders over $100 will enjoy FREE shipping through out Australia.

Standard delivery: $9.95
Express delivery: $14.95

Your order will be delivered within 3-5 business days upon the placement of your order. If your order is being shipped to regional areas of Australia, please allow an additional 2 days for delivery. Please note that during sale periods or when there is a public holiday delivery times may take up to 7-10 days.

To ensure the safe arrival of your parcel, please indicate an address where you or someone authorised will be available to accept your delivery.

When your order is shipped you will receive a confirmation email with an Australia Post tracking number that will enable you to monitor and track your parcel.

If you have any questions regarding your online order, please don’t hesitate to contact us at orders@wiseinternet.com.au or on 0420 464 700 during business hours (AEST).

Returns and Exchanges

Unopened or defective merchandise may be returned to WiseInternet within 14 days of original purchase date.  Online refunds will be issued in the original form of payment for price paid or merchandise exchange.  A mail cheque may be issued when original form of payment is unavailable for credit.

Returning or Exchanging Items by Mail

To return any WiseInternet Online purchase by mail:

1. Notify us at hello@wiseinternet.com.au of your intention to return the product(s), including the reasons you are returning them and whether you want a refund or an exchange.
2. We will contact you with a return authorisation along with any special instructions.
3. Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid – we do not accept C.O.D. deliveries.

Send returns to:
WiseInternet.
PO Box 4207, Balwyn East, Victoria 3103

We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Afterpay Refunds

Where payment was originally made through the Afterpay facility, refunds will also be occur via Afterpay.  We will notify Afterpay of the return and they will process the request in accordance with their refund procedure.